We are confident your lovie product will be a quality companion. If you believe your product is not up to standard, our customer care team will gladly guide you through our return, refund and exchange policy.

lovie is not responsible for incorrectly purchased products or change of mind. Once an order is placed, cancellations to orders are not permitted. We are unable to offer an exchange, refund or replacement if you purchase an incorrect product. Once an order has been placed and finalized on our website, we’re unable to amend your order under any circumstances.

If you believe your product is faulty, it is at the discretion of one of our dedicated Customer Care team members as to whether a return is granted. If you are eligible for a return, please know lovie does not cover shipping costs for returns. It is your responsibility to cover your own shipping costs for returning your product. If you are returning your item for a refund or exchange, you must provide a valid tracking number of return shipment to our Customer Care team. For product returns, queries or concerns, please contact our dedicated Customer Care team at info@lovie.shop with your order number.

We can offer a return, exchange or refund on non-monogrammed items within 14 days of receiving your order. Please ensure you send through photos of your case to our Customer Care team who will be more than happy to provide you with next steps. Refunds will be processed once the item has been successfully returned and inspected by our team.